FAQs
🙋 Frequently Asked Questions
📦 Where do you ship from?
We work with trusted global suppliers to source trending products. Depending on the item, your order may ship from one of our international or domestic fulfillment centers.
🌍 Do you ship internationally?
At the moment, we ship to most countries worldwide! If you don’t see your country at checkout, feel free to contact us and we’ll see what we can do.
⏱ How long does shipping take?
Shipping times vary depending on your location, but most orders arrive within 6–10 business days. You’ll receive a tracking number as soon as your order ships.
📬 How do I track my order?
Once your order ships, you'll get an email with a tracking link.
💳 What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and more — safe and secure at checkout.
❓Can I cancel or change my order?
We process orders quickly, so if you need to make a change, please email us at skinandshadeofficial@gmail.com within 12 hours of placing your order. After that, your item may already be on the way.
🔁 What’s your return policy?
If your item arrives damaged, defective, or not as described, reach out within 30 days of delivery and we’ll make it right. Due to the nature of trending products and fulfillment logistics, we currently do not accept change-of-mind returns.
Please note that all sale items and promotional products are final.
🛠 My product arrived damaged — what do I do?
No worries! Snap a few clear photos of the issue and send them to skinandshadeofficial@gmail.com. We’ll take care of it.
✨ Are your products legit?
Absolutely. We carefully curate and vet each product based on quality, trend relevance, and supplier reliability. What you see is what you get.
📩 Need more help?
We’ve got your back. Reach out to us anytime at skinandshadeofficial@gmail.com— our team typically replies within 24 hours (excluding weekends & holidays).